🐾 PeTwin — Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how PeTwin (formerly called OnlyPets; "we," "our," or "us") collects, uses, and shares information when you use our mobile application (the "App"). By using the App, you agree to the collection and use of information as described here.

1. Information We Collect

Account information. When you register, we collect your email address and password (handled by Firebase Authentication — we never see or store your password ourselves), or, if you sign in with Google, your name, email address, and profile photo as provided by Google.

Owner information. Your first name, gender identity, and date of birth. We collect your date of birth to confirm you are at least 18; your age (not your full date of birth) is shown on your profile.

Pet profile. Your pet's name, type, breed, age, gender, a written bio, and what you're looking for (playdates, breeding, adoption, babysitting).

Photos, videos and voice notes. Photos in your profile gallery; photos and short videos (up to 15 seconds) you post to the feed or send in chats; GIFs you send (chosen through Giphy); and voice notes you record and send in chats. These are uploaded and stored so the people you share them with can view or play them.

Verification photo. If you choose to verify your pet, the live photo you take is uploaded and analyzed automatically (see Section 6). It is not shown to other users.

Location. With your permission, we use your device's location to work out your city. We store your city and approximate coordinates (rounded to roughly 1 km) in your profile, and use them to show nearby profiles and approximate distances. We do not track your movements continuously, and you can enter a city manually instead of sharing your location. Location is required to use the App's core features.

Messages and content. Text messages you send in chats, photos, GIFs, videos and voice notes in chats, and your feed posts, comments and likes. We also store who you follow.

Activity. Profiles you like or pass on, your matches, blocks, and reports you file.

Device and diagnostic information. A push-notification token for your device; technical information such as device model, operating system and app version; your IP address; crash and error information (see Section 6, Sentry).

2. How Your Messages Are Protected

Chats are private between you and your match. Our database rules only allow the two people in a match to read their conversation. Messages are encrypted in transit (HTTPS/TLS) and encrypted at rest on Google Firebase's servers.

Chats are not end-to-end encrypted. Message content is stored on our servers so it is available on any device you sign in to. We do not read your messages, except where necessary to investigate a report of abuse or illegal content, to keep the community safe, or when required by law.
Messages sent with earlier versions of the App were end-to-end encrypted; those older messages may appear as "Older encrypted message" and can no longer be displayed.

3. How We Use Your Information

To create and maintain your account and profile.
To show your profile to other users, and show you other users' profiles, based on your preferences and approximate location.
To enable matching, messaging, the community feed, comments and following.
To send push notifications (for example about matches, messages, likes, comments, and new posts from people you follow).
To check verification photos and apply a "Verified" badge where appropriate.
To keep the community safe: processing blocks and reports, including child-safety reports, which are prioritized. When a conversation is reported, we may review the relevant messages.
To find and fix bugs and improve stability.

We do not sell your personal information.

4. What Other Users Can See

Your profile — pet name and photos, breed, your first name and age, your city, approximate distance from the viewer, your verification badge, and what you're looking for — is visible to other logged-in users.
Feed posts, with any photo or video, your pet's name and photo, approximate distance from the viewer, and a country flag based on your location, are visible to all logged-in users. Comments you make are visible to anyone who can view the post.
In chats, your match can see read receipts ("Seen") and typing indicators.

5. How We Share Your Information

With other users, as described in Section 4.
With service providers that help us run the App (Section 6). They process data on our behalf.
For legal reasons, and to protect children. We may disclose information if required by law, or if we believe in good faith that disclosure is necessary to protect the safety of any person — including reporting confirmed child sexual abuse material (CSAM) to the National Center for Missing & Exploited Children (NCMEC) or relevant law enforcement authorities — to investigate fraud, or to respond to a government request.

6. Third-Party Services

The App relies on the following services, each with its own privacy practices:

Google Firebase — authentication, database, file storage, cloud functions and push notifications.
Google Sign-In — optional sign-in method.
Google Cloud Vision — when you submit a verification photo, it is automatically analyzed to detect whether it shows an animal of the type on your profile, and to screen for unsuitable content. No person reviews the photo as part of this check.
Giphy — GIF search in chat; your search terms are sent to Giphy to return results.
Expo — infrastructure used to deliver push notifications.
Sentry — crash and error reporting. When an error occurs (and for a small sample of ordinary sessions), Sentry may receive technical details of the error and your device (model, OS version, app version), your IP address, and session replays — a reconstruction of what was displayed on your screen around the time of a problem. We use this only to find and fix problems and improve stability.

7. Advertising

The App currently shows no ads and does not use your device's advertising identifier. If this changes, we will update this policy and ask for any consent required before doing so.

8. Your Rights and Choices

Access and update. You can view and edit most of your profile information directly in the App.
Delete your account. In the App: Profile → ⚙️ (settings) → Delete Account. If you can't access the App, see how to request deletion.
Your legal rights. Depending on where you live (including the EU/EEA under the GDPR), you may have rights to access, correct, delete or export your personal data, and to object to or restrict certain processing. Contact us at the address below to exercise them. You may also complain to your local data protection authority.
Location. You can decline or revoke location access in your device settings, though this limits the App's ability to show nearby matches.
Notifications. You can turn off push notifications at any time in your device settings.

9. Data Retention and Deletion

We keep your information while your account is active. When you delete your account, your profile, profile photos, verification photo and push token are deleted.

Some records are not removed automatically: messages you sent to other people (which remain in their conversations), match and like/pass records, blocks and reports (kept for safety and moderation), and feed posts, comments, likes and follows you created. You can delete your own posts and comments in the App before deleting your account, or contact us and we will remove them for you.

10. Child Safety and Children's Privacy

PeTwin is an adults-only platform (18+) and has a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) in any form.

We do not knowingly collect information from anyone under 18. If we become aware that we have collected information from a user under 18, we will delete that account and associated data.
If we obtain actual knowledge of child sexual abuse material (CSAM), or any content or conduct that endangers, sexualizes, or exploits a minor, we will immediately remove the associated content and account, and report it to the National Center for Missing & Exploited Children (NCMEC) and/or relevant law enforcement authorities, in accordance with applicable law.
You can report any child-safety concern using the in-App report feature on any profile, post, or message, or by emailing us at the address in Section 14.

11. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and at rest and database access rules that restrict who can read your data. No system is completely secure, so please use strong credentials and tell us about any concern.

12. International Users

Our Firestore database is hosted in the European Union (Frankfurt). Some of our service providers (such as Google, Sentry and Expo) may process data in the United States and other countries.

13. Changes to This Policy

We may update this Privacy Policy as the App evolves. We will show the date of the latest revision at the top of this page. Continuing to use the App after changes take effect means you accept the updated policy.

14. Contact Us

Questions about this policy or your data, requests to exercise your rights, or a child-safety concern: petmeetupcom@gmail.com